Our Accessibility Policy

At Mercadona we are firmly committed to ensuring accessibility for all our customers, independent of their physical, intellectual abilities, their age, or their need for specially-adapted technology to access our web page. That’s why we use standard technologies established by the W3C (World Wide Web Consortium), following the Accessibility Directives of WAI2.0, level AA.

Explanation Level Double-A WCAG 2.0: open a new window

  • Improvements adopted

    1. The font sizes are relative, which allows the user to increase or decrease the size of the text according to their vision needs.

    2. The images and tables included on the web pages include a brief description of the information they contain. This way, clients who use screen readers or text-based browsers will obtain more information on images within a text, and will be able to immediately decide whether the information is of interest to them on a table, thanks to its summary.

    3. The main language for each page is identified, in addition to any change in the text’s natural language, facilitating its comprehension for all clients who use screen readers and voice synthesisers.

    4. The pages have an internal structure that is more intuitive, resulting in quicker access to contents by users who access the web site with a screen reader or with browsers such as Opera.

    5. The XHTML and CSS code used adjusts itself to the formal grammar approved by the W3C with an aim to guarantee the correct visualisation of the contents with various browsers and platforms.

    6. Information has been separated from its graphical formatting, so users who wish to do so can browse the contents at a greater speed. If they wish, they can also disable the loading of style sheets onto their browser.

    7. An adapted version of Online Shopping has been developed to make browsing and content comprehension more user-friendly and accessible to users with technical aids (voice synthesizers, browsers...). Its advantages are:

      1. It does not employ a frame.

      2. It does not depend on JavaScript technologies for any operation.


  • Display

    A minimum screen resolution of 800 x 600 pixels is recommended. Nevertheless, the font sizes have been defined in relative units so that they can be adjusted through the appropriate commands in the user's browser.


  • Technical Requirements

    Website validated with the following PC browsers:

    1. Google Chrome 92 (Windows 7, Windows 8, Windows 10, Mac OSX Big Sur, Ubuntu 16.04)

    2. Microsoft Edge 92 (Windows 10), 80 (Windows 7, Windows 8)

    3. Firefox 90 (Windows 7, Windows 8, Windows 10)

    4. Safari 14.17 (Mac OSX Big Sur)

    Screen resolution:

    1. 800x600x256 colours or above.